Travel, the Antitrust rejects vouchers: yes to refunds

Plane

Vouchers instead of refunds for travel canceled due to Covid-19 rejected by the Antitrust Authority, without prejudice to the Authority's decision.

Irremovable decision that Antitrust, that reject vouchers instead of refunds for trips skipped due of the Coronavirus emergency, measure decided by the Italian government.

The Antitrust decision

He had thought about it article 88 bis approved by State, decreeing the possibility for all transport companies to choose to do not refund customers for a trip canceled due to the Covid-19 and dispense gods instead voucher with the same number as the ticket no longer used.

With this measure, travelers, who could not in any way oppose the decision, could have used them voucher within a year.

Tale imposition was deemed Antitrust in contrast with the European legislation which instead foresees and wants that we can choose between refund and voucher.

The choice that makes you discuss

The authority therefore, the concepts expressed in article 88 bis are rejected, which prevents customers who have suffered the cancellation of their organized trips from being able to choose, as they are unable to emergency situation that doesn't depend on their will.

A choice that of impose vouchers which makes us discuss, but which was not only wanted by Italy, and derives from one deep crisis that all transport companies are undergoing.

The authority reiterates that customers should be enticed to request a voucher with attractive promotions, for example by making them transferable to relatives or friends, and not to force them to accept them by imposing them.

At any rate the Antitrust wanted to clarify that it will intervene to ensure that the provisions given are respected.

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Written by Susanna Mele
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